Privacy Policy

Last updated: 23 April, 2025

We appreciate you taking the time to review our Privacy Policy (“Policy”). This document explains how your personal data is collected, used, processed, stored, and shared when you access or use the AAA VPN app (the “App”) and our website (the “Website”)—collectively referred to as the “Service”.

By continuing to use or interact with our Service, you acknowledge that you have read and understood this Policy and voluntarily consent to the handling of your personal data as outlined herein. If you do not accept the terms of this Privacy Policy, we ask that you refrain from using our Service.

The entity responsible for the control and processing of your personal data under this Policy is Wartraf sp. z o.o. (“AAA VPN,” “we,” “us,” or “our”). Should you have any questions, concerns, or requests regarding your data or this Policy, feel free to reach out to us at [email protected].

We are committed to protecting your privacy and ensuring transparency in how your information is handled.

Core Privacy Commitments

At AAA VPN, we are committed to protecting your online privacy. We do not log or monitor your VPN browsing activity in any form that can be traced back to you. When connected through our VPN, we do not collect or store information about the websites you visit, the content you view, or your online actions.

The only exception to this is if you voluntarily reach out to us—such as via email or live chat—while using the VPN and choose to share identifying information. In such cases, the information you provide is handled in accordance with our Privacy Policy.

How and Why We Collect Your Data

We collect only the information necessary to provide, support, and enhance our Services. This data helps us ensure reliable performance, effective communication, and seamless user experiences.

When and How Data Is Collected

We may receive or collect personal data through the following means:

App Usage

When you install and use the AAA VPN app, we collect essential technical data required to maintain its performance and ensure your connection is secure.

Direct Interaction with Us

If you reach out via contact forms, email, chat, social platforms, or leave reviews, we may collect and store relevant communication data.

Website & Partner Activity

We gather information as you navigate our Website, interact with affiliate sites, or engage with advertisements linked to our service.

Why We Process Your Personal Information

To Deliver the Service

Basic information such as your email, password, and country is used to create and manage your account. This allows us to authenticate users, recover accounts, and securely establish VPN connections.

For Billing and Payments

Payment processing is handled by third-party services, which may collect data like your name, zip code, IP address, and transaction history. AAA VPN accesses such billing information only when necessary—e.g., during refund requests. Always refer to the respective payment processor’s privacy terms for more information.

Customer Communication

Your contact details help us respond to your requests, provide support, and send important service-related notifications.

Improving Functionality & Reliability

We use anonymous, aggregated data—such as crash logs, server loads, and device details—to optimize performance, troubleshoot issues, and enhance the user experience across the App and Website.

Operating and Improving the App and the Website

AAA VPN may work with third-party ad networks that collect technical data (like device type, browser, country, and time zone) via cookies and pixel tags across our app, website, and third-party platforms. This data helps deliver personalized ads, including those unrelated to our services, across your devices. For more information about third-party advertisers that may be aware of your use of our Аpp and to explore your opt-out options, please visit the National Advertising Initiative website.

Permissions Used:

INTERNET – Required to establish VPN connections and perform speed tests.

ACCESS_NETWORK_STATE – Checks if the device is connected to the internet.

FOREGROUND_SERVICE – Keeps the VPN connection active while the app runs in the background. A persistent notification is shown to inform the user that VPN is active, as required by Google Play policies.

You can manage your cookie preferences through your web browser settings, where you can delete or block cookies from being set on your devices. To learn more about the cookie controls available in your browser, visit its "help" section. Please note that deleting or blocking certain cookies may affect the functionality of our Services, and some features on our website(s) may not work properly as a result.

Legal Grounds for Processing Personal Data

We process your personal information under several legal bases, depending on the nature of the interaction. When you voluntarily provide consent—for example, for communications—we rely on that explicit consent. In order to deliver our core services, such as enabling your VPN connection, data processing is essential to fulfill our contractual obligations with you. We may also handle your information where it is necessary to comply with legal or regulatory requirements. Additionally, some data may be processed under our legitimate interests, such as improving service functionality or ensuring security. However, we always ensure that these interests are balanced against your fundamental rights and freedoms regarding data protection.

Your Privacy Rights

Access: You can request to view the personal data we hold about you.

Correction: You can ask us to correct any inaccurate or incomplete data we have.

Deletion: You can request that we delete your personal data, though please note this may impact our ability to provide you with Services.

Restriction or Objection: You have the right to restrict or object to the processing of your personal data.

Data Portability: You can request your personal data in a commonly used, readable format.

Withdraw Consent: You may withdraw your consent at any time if processing is based on your consent.

Complaint: You have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, or if you’re acting on behalf of someone else, please contact us at: [email protected]. For verification, we may request proof of identity or a signed authorization letter if you're making the request for someone else.

Data retention

We will keep your account and payment details for as long as your account remains active or until we have fulfilled your service requests. After that, we may retain the information for a reasonable period to meet our legal obligations, resolve any disputes, or enforce our agreements. Additionally, we will store data as required to comply with our standard procedures or any applicable legal requirements.

This Privacy Policy may be revised periodically. In the event of significant changes, we will publish the updated version on this page and indicate the “Last Updated” date to reflect the modifications. We recommend reviewing this Policy regularly to stay informed about how we protect your personal information and any changes that may affect you when using our Services.

Children's Use of Our Service

We do not knowingly collect personal information from children under the age of 18. If you are under 18, you must have a parent or guardian assist you in using our Service. Should you believe that we have unintentionally collected data from a child under 18, please contact us immediately at [email protected], and we will promptly remove such information.

Interactions with Third-Party Services

Our Service may include links to or integrate with third-party websites, applications, or services that operate independently from AAA VPN and are governed by their own terms and privacy policies. These external platforms may collect your personal information and use it in accordance with their own data practices, which are beyond our control. AAA VPN assumes no responsibility for the content, functionality, or privacy policies of any third-party service or product you choose to access through our platform.

We strongly recommend that you carefully review the terms of use and privacy policies of any third-party services you interact with while using AAA VPN to understand how your data may be collected and handled.

If you have any questions, concerns, or requests regarding our privacy practices or how your personal data is handled, feel free to reach out. You can contact us directly at [email protected].

We’re here to help and will do our best to address your inquiries promptly.